FAQ
Frequently Asked Questions (FAQ) - Unique Passions and Goods:
1. What makes Unique Passions and Goods different?
- At Unique Passions and Goods, we curate a collection of products that align with your distinct interests. Our items are handpicked, reflecting craftsmanship, creativity, and a commitment to quality.
2. How can I place an order?
- Ordering is simple! Browse our website, select the items you love, and follow the easy checkout process. If you need assistance, our customer support is here to help.
3. What payment methods do you accept?
- We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
4.Can I modify or cancel my order after placing it?
- Unfortunately, once an order is confirmed, it cannot be modified or canceled. Please double-check your order before finalizing your purchase.
5. How can I track my order?
- Once your order is dispatched, you will receive a confirmation email with a tracking number. Use this number to track your package and stay updated on its delivery status.
6. What is your return policy?
- We want you to be satisfied with your purchase. Check our return policy on our website for details on how to return items and any applicable conditions.
7. How do I contact customer support?
- Our dedicated customer support team is ready to assist you. You can reach out via the "Contact Us" page on our website or email us at uniquepassionsandgoods@yahoo.com
8. Do you ship internationally?
- Yes, we do offer international shipping. Shipping rates and delivery times may vary, so be sure to review our shipping information during the checkout process.
9. Can I sign up for newsletters or promotions?
- Absolutely! Subscribe to our newsletter to stay informed about new arrivals, special promotions, and exclusive offers. Look for the signup option on our homepage.
10. When will my order be processed?
- All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
11. How long will it take to receive my order?
- Due to high demand, orders may take between 2-4 weeks to arrive.
12. What if I don't receive my order?
- If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
13. Will I be charged with customs and taxes?
- The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. (Note: May subject to change in the future)
14. What if the item(s) I received are defective/incorrect/damaged?
- Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
15. When will I receive my refund?
- All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
If you have any more questions or need further clarification, feel free to reach out to our customer support team. We're here to make your Unique Passions and Goods experience exceptional!